Overcoming Recruitment Challenges for a Leading Customer Service BPO in Athens
Client Overview
A leading customer service BPO based in Athens faced significant recruitment challenges due to budget constraints and limited resources for assisting candidates with relocation and housing. They required a reliable recruitment partner to help them source and support multilingual talent effectively.
Challenges
- Limited Relocation Budget: The client had a tight budget for relocation, making it difficult to attract international candidates.
- Housing Support Capacity: The client lacked the capacity to assist candidates in finding permanent housing.
- Document Preparation: They needed comprehensive support in preparing candidates' documents for contracts and job offers.
Our Solutions
To address these challenges, Level Up implemented a tailored strategy to meet the client’s needs while minimizing costs and ensuring candidate satisfaction.
- Cutting Down Relocation Costs:
- Comprehensive Candidate Support:
- End-to-End Recruitment Process:
Results
- Cost Savings: By focusing on local candidates and providing necessary support to international hires, we successfully reduced the client's relocation costs, aligning with their budget constraints.
- Improved Onboarding: Our comprehensive document preparation and settling-in support ensured a smoother onboarding process for new hires, leading to higher job satisfaction and retention rates.
- Enhanced Client Satisfaction: The client was able to rely on us for end-to-end recruitment support, allowing them to focus on their core business operations while we handled the complexities of sourcing and supporting multilingual talent.
Note:
To maintain confidentiality, we are unable to disclose the name of this client publicly. We appreciate your understanding of our commitment to protecting client privacy.