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German Customer Service Advisor in Poland APPLY NOW

Warsaw, Poland
Customer Service Advisor

If you are fluent in German, passionate about customer service, and eager to join a dynamic team, then this job opportunity is for you! 

As a German Speaking Customer Service Advisor, you will play a crucial role in delivering outstanding customer support to our German-speaking customers. You will utilize your customer service skills to address inquiries, resolve issues, and ensure customer satisfaction. This position offers an excellent opportunity to work in a dynamic environment and contribute to our mission of exceeding customer expectations.

Key Responsibilities:

  • Respond to customer inquiries and provide assistance via phone, email, and live chat in the German language.
  • Resolve customer issues promptly and effectively, ensuring a high level of customer satisfaction.
  • Handle customer complaints with empathy and professionalism, seeking resolution to maintain positive relationships.
  • Process orders, returns, and refunds accurately and efficiently.
  • Collaborate with other departments to address customer needs and escalate complex issues as necessary.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements:

  • Fluent in German (C1/C2 level) and English (B2/C1 level).
  • Previous experience in customer service or a related field preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Positive attitude and willingness to learn and adapt.
  • Proficiency in using computer systems and customer service software.

Benefits:

  • Competitive salary with performance-based bonuses.
  • Opportunity for career growth and advancement within our client's company.
  • Comprehensive training and ongoing support to enhance your sales skills.
  • Dynamic and multicultural work environment.
  • Health and wellness benefits package.
  • Convenient location in the heart of Warsaw with easy access to public transportation.

Apply now!

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Thank you. Your application has been received successfully and one of our recruiters will get in touch with you within the next 48 hours!