Swedish Team Leader in Athens, Greece APPLY NOW

About the role:

Our client is seeking a highly motivated and experienced individual to join their team in Athens as a Swedish Team Leader. The ideal candidate will have a strong background in call center operations, exceptional leadership skills, and fluency in Swedish. This role will involve managing a team of Swedish-speaking customer service representatives to ensure the delivery of outstanding service to Swedish-speaking customers.

Responsibilities:

• Lead and manage a team of Swedish-speaking customer service representatives to achieve performance targets and deliver exceptional service.
• Conduct regular coaching and performance evaluations to identify areas for improvement and provide ongoing training and development opportunities.
• Foster a positive and inclusive work environment that promotes teamwork, collaboration, and excellence.
• Collaborate with other departments to address customer inquiries, resolve escalations, and optimize processes.
• Provide timely and constructive feedback to team members to support their professional growth and development.

Requirements:

• Fluency in Swedish is essential.
• Previous experience in a call center.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to effectively coach, mentor, and motivate team members to achieve their full potential.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Be able to work from our client's office in Athens.

Benefits:

• Competitive salary.
• Comprehensive benefits package, including private health insurance meal bonus and performance bonus.
• Opportunities for career growth and advancement within the company.
• Dynamic and inclusive work environment with a supportive team culture.

We can't wait to hear from you and explore how your skills and passion can contribute to our client's success. Apply now and be part of something extraordinary!